Shipping / Returns
Shipping
We will ship FREE of charge to Auckland Metro for orders over $100.
Small Parcels Nationwide (Shoe box size,up to 2 kg)$6.90Greater Auckland $3.80 up to 25kg
North Island $12/10kgRural North Island $17/10kgSouth Island $21/10kg
Rural Area,add $4 to above pricesItems will ship to arrive in 1-3 business days unless otherwise noted or the product is out of stock.
All orders placed before 2 pm. will typically ship the same day. Orders placed after 2 pm. will be processed the next business day.
If there is going to be a delay shipping your order (such as being out of stock) we will contact you with the expected ship date. If you have any questions about how best to ship a product, feel free to contact us and we will be glad to help.
Our carrier company does not guarantee any shipments to arrive on schedule during holiday season. This means our standard 1-3 day free shipping may arrives a couple of days late.
WISE CICADA does not do business internationally at this time.
Return Policy & Procedure
How to Return Defected Products
Please email or phone us within 3 days of arrival, explain your reason for the return and ship your merchandise with a copy of your invoice.
Include a note saying what is wrong with the merchandise and what you are looking for. Also include your name/address along with your email. Remember that shipping is at the expense of the customer.
Please email and tell us a package is coming back, provide us with a tracking number and carrier you used. The product is subject to final inspection before your exchange/ refund is processed. Allow 1-3 working days for the exchange/ refund to be processed.
WISE CICADA Ltd reserves the right to charge a restocking fee of 15% of the selling price for any non-defective product returned for refund.
Shipping charges are non-refundable.
Customers are responsible for all return shipping.
If a credit is due, 3 business days should be allowed for time to process that credit.
Payment Methods Accepted
We accept VISA, MASTER CARD and AMERICAN EXPRESS.
/* Alternatively you can DIRECT CREDIT to our bank account or pay on PICKUP*/
Customers wishing to purchase with a purchase order must be pre-approved by our credit department
Price / Website Accuracy
We make a best effort to keep the information on our site accurate. Prices are subject to change without notice. In the event a price is found to be incorrect, or a product is not accurately depicted (features, etc.) we will contact the customer to inform them of this.
All information is believed to be accurate, but is not guaranteed.